FAQ

Welcome to the Titan Command Desk.
If you need any further assistance please see our FAQ page below. If you still can’t find what you’re looking for, contact our Titan support team at support@mytitan13.com and we will assist you as soon as possible!

Q: Do the figures come fully assembled?

🛠 Nope—and that’s exactly how we like it.

Every Titan 13 figure arrives unassembled because building your Titan is part of the journey.
Each piece clicks into place by your hands—no tools, no stress, just hands-on creativity.

🧠 Why? Because assembling your Titan has real benefits:

Boosts focus and fine motor skills
Encourages problem-solving and spatial reasoning
Sparks imagination and ownership
Feels damn satisfying when you pose it after building it yourself

Nobody buys a LEGO set pre-built—and your Titan is no different. It’s Your Titan. Your Rules!

💬 Want it assembled anyway? Drop us a note in your order comments and we’ll handle the build for you.

Q: Can I mix parts between different Titans?

🧩 Absolutely. Every Titan 13 figure is designed for full modular interchangeability. Swap heads, limbs, weapons, or accessories—mix and match to create custom Titans with your own unique loadout.

Q: How long before my order ships?

🚀 Orders usually launch within 2–3 business days. During high-volume drops or promotions, give us an extra day or two to process—but we’ll always keep you updated.

Q: Will I get a tracking number?

📦 Yes. As soon as your Titan leaves our facility, you’ll get an email with your tracking code.

Q: What if something arrives damaged?

🛡️ We’ve got your back. If your Titan shows up damaged, defective, or incomplete, contact us within 7 days of delivery (photos help) and we’ll make it right—fast.

Q: Can I return or exchange a figure?

Q: How long do refunds take?

🔁 Yes. We accept returns within 30 days of delivery, as long as the product is unused and in its original packaging.

Q: My Titan hasn’t arrived. What do I do?

💳 Once your return is inspected and approved, refunds are issued within 5–10 business days, depending on your payment method and bank processing times.

Q: How do I contact the team?

⏱ Deliveries typically take between 3 to 10 business days depending on your location. If it has been longer than this and your Titan still hasn’t arrived, reach out to us ASAP. We’ll track it down and get things sorted.

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