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FAQ

FAQ

Welcome to the Titan Command Desk.
If you need any further assistance please see our FAQ page below. If you still can’t find what you’re looking for, contact our Titan support team at support@mytitan13.com and we will assist you as soon as possible!

Q: Do the figures come fully assembled?

🛠 Nope—and that’s exactly how we like it.

Every Titan 13 figure arrives unassembled because building your Titan is part of the journey.
Each piece clicks into place by your hands—no tools, no stress, just hands-on creativity.

🧠 Why? Because assembling your Titan has real benefits:

  • Boosts focus and fine motor skills

  • Encourages problem-solving and spatial reasoning

  • Sparks imagination and ownership

  • Feels damn satisfying when you pose it after building it yourself

Nobody buys a LEGO set pre-built—and your Titan is no different. It’s Your Titan. Your Rules!

💬 Want it assembled anyway? Drop us a note in your order comments and we’ll handle the build for you.

Q: Can I mix parts between different Titans?

🧩 Absolutely. Every Titan 13 figure is designed for full modular interchangeability. Swap heads, limbs, weapons, or accessories—mix and match to create custom Titans with your own unique loadout.

Q: How long before my order ships?

🚀 Orders usually launch within 2–3 business days. During high-volume drops or promotions, give us an extra day or two to process—but we’ll always keep you updated.

Q: Will I get a tracking number?

📦 Yes. As soon as your Titan leaves our facility, you’ll get an email with your tracking code.

Q: What if something arrives damaged?

🛡️ We’ve got your back. If your Titan shows up damaged, defective, or incomplete, contact us within 7 days of delivery (photos help) and we’ll make it right—fast.

Q: Can I return or exchange a figure?
Q: How long do refunds take?

🔁 Yes. We accept returns within 30 days of delivery, as long as the product is unused and in its original packaging.

Q: My Titan hasn’t arrived. What do I do?

💳 Once your return is inspected and approved, refunds are issued within 5–10 business days, depending on your payment method and bank processing times.

Q: How do I contact the team?

⏱ Deliveries typically take between 3 to 10 business days depending on your location. If it has been longer than this and your Titan still hasn’t arrived, reach out to us ASAP. We’ll track it down and get things sorted.

Need Help? Click Here
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Rave Reviews From Our Customers!

“Honestly blown away.”
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Mike R., Austin, TX
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I wasn’t expecting much for the price, but this thing is insanely well-designed. Super poseable and satisfying to build. I’ll be getting more.
“My son LOVES his Titan 13.”
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Sarah B., Seattle, WA
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He’s 9 and obsessed with action figures. He built it himself (with a little help) and now he’s staging battles on the living room floor every day.
“Great for photography.”
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Sarah B., Seattle, WA
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I use mine for stop-motion projects and toy photography. The joints hold poses really well. This thing is better than some $50 figures I’ve owned.
“Exactly what I needed to get my kid off the tablet.”
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Laura K., Mississauga, ON, CA
Read More
I use mine for stop-motion projects and toy photography. The joints hold poses really well. This thing is better than some $50 figures I’ve owned.
“The joints are buttery smooth.”
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Dave L., Boise, ID
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Seriously, the articulation on this figure is next-level. The attention to detail is crazy considering the price point.
“My new addiction.”
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Emilio R., Miami, FL
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I bought one to try it out. Now I have five and I’m painting them like a madman. Someone stop me.
“Great intro to modeling for kids.”
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Jessica P., Denver, CO
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This is like LEGO-meets-action-figure. My 10-year-old is now asking for paint kits and tools. Love to see it.
“Better than expected.”
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Kyle S., Sacramento, CA
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Shipping was fast, the packaging was clean, and assembly was easy. I’m buying more as gifts.
“Just get it.”
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Alicia W., Chicago, IL
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If you're on the fence—don’t be. It’s worth every cent. It’s fun, creative, and surprisingly therapeutic to build.
“Perfect gift for creative kids.”

Diego M., Medellín, Colombia
Read More
Got this for my nephew’s birthday and now his little brother wants one too. Great quality and fun to put together.
Read More Reviews

Titan13

MyTitan13 is the official home of customizable Titan 13 action figures.

Build your squad. Create your story. Own your legend.

Email: sales@mytitan13.com

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